What is the organization’s commitment to resolving service needs?

The organization is committed to providing a transparent resolution process for your service needs; your needs are reviewed thoroughly, considering all facts surrounding each case. All service engagements, including escalated complaints, are not anonymous and will be addressed directly with an individual or the organization they represent. The Association and College have implemented a simple resolution process for service questions. Our process leverages a four-step approach to help guide each service request to the appropriate resolution.  To learn more, please click the button below.