{"id":1504703,"date":"2022-04-26T13:29:05","date_gmt":"2022-04-26T17:29:05","guid":{"rendered":"https:\/\/healthinfocanada.ca\/good-care-from-the-start-ann-dreolinis-journey-into-medical-office-administration\/"},"modified":"2024-09-14T15:58:22","modified_gmt":"2024-09-14T19:58:22","slug":"good-care-from-the-start-ann-dreolinis-journey-into-medical-office-administration","status":"publish","type":"post","link":"https:\/\/healthinfocanada.ca\/?p=1504703","title":{"rendered":"&#8220;Good care from the start&#8221;: Ann Dreolini&#8217;s journey into medical office administration"},"content":{"rendered":"\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/healthinfocanada.ca\/wp-content\/uploads\/2024\/08\/Ann-Dreolini.webp\" alt=\"This is a professional headshot of Ann Dreolini. Ann is wearing a red shirt, black glasses, and is looking straight at the camera. Behind her is a plain grey backdrop. \" class=\"wp-image-1223295\" width=\"341\" height=\"227\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Curiosity and a passion for information management are at the heart of Ann Dreolini\u2019s work in health care registration. With a master\u2019s degree in library and information studies, Ann Dreolini, CHIM, began her career as a librarian with the Vancouver Public Library. She worked as a business librarian, law librarian, and with an engineering firm before becoming manager of information services at the Vancouver Aquarium.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After she lost her job and couldn\u2019t find another, Ann soon realized that the world around her had changed. Thankfully, she \u201csaw a little light turn on\u201d and decided to enrol in the Medical Office Administrator program at Langara College. This led to her accepting a position as a senior medical administrator at a kinesiology clinic. Ann enjoyed the work and pursued further education through the Health Information Management program at Douglas College.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Health information professionals, who are often the first point of contact at clinics and hospitals, oversee various activities at the beginning of the lifecycle of care. Some of these activities include collecting, recording, and updating health data, scheduling appointments, and ensuring accurate billing and accounting. These professionals often work in the following roles:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>registration, admissions, front desk, health records, unit, ward, or data entry clerk<\/li>\n\n\n\n<li>medical office assistant<\/li>\n\n\n\n<li>administrative or office support worker<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ann believes medical office assistant roles are crucial to creating a welcoming environment that contributes to a patient\u2019s quality of care: \u201cWhen you\u2019re dealing with a client . . . you want to ensure that they\u2019re getting good care right from the start. You want to make sure you\u2019re getting the correct information, getting it in a timely manner, and filling all the appropriate fields. You may not get another opportunity to speak to them. You need to get what you need to get during that initial conversation.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Important as they are, these health information professionals face challenges on their job. Such challenges can include loneliness, the struggle to stay organized, and poor records management. Ann reports feeling lonely because she often worked alone. To stay organized and ahead of work demands, she kept lists and determined daily priorities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Concerning records management, Ann says that sometimes records were stored on paper and electronically, making information search, storage, and retrieval \u201ca bit messy.\u201d However, she drew from her previous experience in organizational details to contribute to the transition from paper to electronic records management in the clinic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Medical office assistants need to stay current with best practices (such as electronic medical records management) to be effective team members and maintain a high quality of care. Throughout her career, Ann\u2019s inclination has been to improve on knowledge. She thinks professional development is key to adapting and being proficient in a changing world: \u201cYou want to be generally up-to-date on how processes and technology have changed,\u201d she says.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The work medical office assistants do require high ethical standards in privacy and data handling and collection. Ann is convinced of the importance of data quality in health care registration and believes more focus should be placed on the quality of the data: \u201cinformation has to mean something.\u201d She points out that the implications of inaccurate data collection, such as inconsistencies and duplicate records, impact satisfaction on the quality of care received.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ann\u2019s courage to begin a new career in health information management is admirable, and from conversing with her, one can understand why. She speaks of \u201cthe thrill of the hunt\u201d in digging up information and her passion for research: \u201cPeople have a question that is unanswered\u2014we have to remember that.\u201d Ann is interested in \u201cseeing what\u2019s out there\u201d in information governance, security, and privacy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Starting a new career in medical office administration can be daunting. Still, Ann thinks anyone with a background in records management or customer service, or anyone who loves organizing and can organize themselves, can have a successful career in this field. &nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To those considering a career track in medical office administration, Ann says, \u201cIf you have, like I had, a curiosity about health care (and that\u2019s a very general statement), I think you should explore it.\u201d She urges them to glean health care information from credible sources and take the next step academically: \u201cDip your toe in to get started.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Curiosity and a passion for information management are at the heart of Ann Dreolini\u2019s work in health care registration. With a master\u2019s degree in library and information studies, Ann Dreolini, CHIM, began her career as a librarian with the Vancouver Public Library. She worked as a business librarian, law librarian, and with an engineering firm [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":1504704,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[489,356,136,418,350,362,137],"tags":[138,450,497,139],"class_list":["post-1504703","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-489","category-chima","category-type","category-interviews","category-partner","category-stories","category-year","tag-continuing-education","tag-health-information-profession","tag-medical-office-assistant","tag-professional-development"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>&quot;Good care from the start&quot;: Ann Dreolini&#039;s journey into medical office administration - Health Information Canada<\/title>\n<meta name=\"description\" content=\"Curiosity and a passion for information management are at the heart of Ann Dreolini\u2019s work in health care registration. 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