{"id":988726,"date":"2024-04-02T21:52:11","date_gmt":"2024-04-02T21:52:11","guid":{"rendered":"https:\/\/healthinfocanada.ca\/?post_type=epkb_post_type_1&#038;p=988726"},"modified":"2024-08-29T18:43:35","modified_gmt":"2024-08-29T22:43:35","slug":"membership-renewal-payment-failure","status":"publish","type":"epkb_post_type_1","link":"https:\/\/healthinfocanada.ca\/?epkb_post_type_1=membership-renewal-payment-failure","title":{"rendered":"Why did my order fail?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"988726\" class=\"elementor elementor-988726\" data-elementor-post-type=\"epkb_post_type_1\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71b69192 e-flex e-con-boxed e-con e-parent\" data-id=\"71b69192\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ca238e4 elementor-widget elementor-widget-text-editor\" data-id=\"1ca238e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">If your membership renewal payment failed, you may have entered incorrect information at checkout (e.g., name, expiration date, CVC number, and billing address must match that of the credit card).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have already navigated away from the checkout area, you must navigate to the product and re-process the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have a stored payment method, it may have expired. To adjust your stored payment method, follow these steps to edit your stored credit card information:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Sign into echima.ca<\/li>\n\n\n\n<li>Click into&nbsp;<strong>My account<\/strong><\/li>\n\n\n\n<li>Click into&nbsp;<strong>Payment methods<\/strong><\/li>\n\n\n\n<li>Delete the payment method you have stored<\/li>\n\n\n\n<li>Re-enter your credit card information<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Once you have completed the above steps, you can place your order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For further assistance, please email general@echima.ca.\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>If your membership renewal payment failed, you may have entered incorrect information at checkout (e.g., name, expiration date, CVC number, and billing address must match that of the credit card). If you have already navigated away from the checkout area, you must navigate to the product and re-process the order. If you have a stored [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"epkb_post_type_1_category":[61,66,64],"epkb_post_type_1_tag":[102],"class_list":["post-988726","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-orders","epkb_post_type_1_category-payment-methods","epkb_post_type_1_category-renewal","epkb_post_type_1_tag-support"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why did my order fail? - Health Information Canada<\/title>\n<meta name=\"description\" content=\"If your membership renewal payment failed, you may have entered incorrect information at checkout (e.g., name, expiration date, CVC number, and billing\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why did my order fail?\" \/>\n<meta property=\"og:description\" content=\"If your membership renewal payment failed, you may have entered incorrect information at checkout (e.g., name, expiration date, CVC number, and billing\" \/>\n<meta property=\"og:url\" content=\"https:\/\/healthinfocanada.ca\/?epkb_post_type_1=membership-renewal-payment-failure\" \/>\n<meta property=\"og:site_name\" content=\"Health Information Canada\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OfficialCHIMA\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-29T22:43:35+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/healthinfocanada.ca\\\/?epkb_post_type_1=membership-renewal-payment-failure\",\"url\":\"https:\\\/\\\/healthinfocanada.ca\\\/?epkb_post_type_1=membership-renewal-payment-failure\",\"name\":\"Why did my order fail? 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