Location: Remote (Canada)
Position Type: Maternity Leave Coverage
Reports To: CEO & Registrar

When it comes to health care in Canada, health information and quality of care are inextricably linked. Health information professionals transform data into valuable information that has a significant impact on the quality of health care that Canadians receive. Their work also influences operational decisions at health care institutions and informs policy and funding decisions across the country.

The Canadian Health Information Management Association and the Canadian College of Health Information Management, together with the Organization, are on a mission to advance the health information profession and ensure quality health information along the continuum of care.

About the College

The Canadian College of Health Information Management is a national, not-for-profit corporation that sets the accreditation standards for educational institutions and certification standards for health information professionals in Canada.

The College, incorporated in 1972, protects the public interest by governing and regulating the professional practice of more than 4,600 certified health information member registrants. In enhancing its status as a regulatory body, the College advances the professionalization of the health information industry and acknowledgement of its professionals as a key driver of policy, funding, and the care that Canadians receive.

About CHIMA

CHIMA is the national professional association for the health information profession in Canada, representing over 5,800 health information members from coast to coast to coast. It advocates for and monitors trends within the profession, creates networking opportunities, and facilitates continuing education for its members. CHIMA also connects members with employment opportunities at organizations within health care and beyond.

About this role

We seek a digital-savvy Community Program Manager to lead an organizational focus area to foster engagement and relations with external partners. The ideal candidate enjoys building communication structures, fostering positive relationships, and ensuring people work collaboratively with the organization to build the future of the health information practice.

To succeed in this role, you must have a passion for people, processes, and technology to scale partner engagement.  Exceptional time management, strong project and change management capabilities and excellent communication to foster positive rapport underpin the success of this role.

Requirements

• A post-secondary degree in a related field
• 10+ years of experience in community relations, influencer management, customer service
• Experience in change management, process management and project management to deliver outcomes
• A track record in building rapport and relationships with external partners to advance engagement, participation, and trust in our brands
• Certified by the Canadian College of Health Information Management
• Able to easily shift between strategy and tactics and see the “big picture”
• Comfortable speaking in front of large audiences
• Strong English writing and communication skills
• Integrity in managing relationships with both internal and external partners
• High degree of technical know-how and a commitment to leveraging modern collaboration platforms (e.g., Microsoft 365, Asana, WordPress, Zoom, and others) to foster collaboration and teamwork
• Thrives working in a fast-paced environment
• Team player and self-starter who creates own measures of excellence with an ability to work well independently, receive feedback, and collaborate with others
• A high degree of commitment to the purpose and organization
• Experience working remotely and in a virtual team environment and a desire to work from home in a virtual office environment
• Excellent organization and time management skills
• Ability to multi-task, prioritize effectively, and meet deadlines in a fast-paced environment.
• Confidence to take the lead on special projects with an ability to understand the context and political sensitivity factors
• Apply political acuity in managing sensitive situations
• Some travel on evenings and weekends may be required
• Strong critical thinking and problem-solving skills
• Ability to adapt to changing circumstances and receive and give feedback constructively
• Ability to work independently with minimal supervision with a high degree of ownership
• Experience dealing with sensitive information and ensuring confidentiality
• Experience working remotely and in a virtual team environment with limited travel as required
• Ability to work flexible hours when required
• Other duties as assigned

Additional assets

• Fluency in French, both verbal and written
• Additional certifications in project management, change management or marketing
• Master’s degree in a related field
• Understanding of the Canadian health care landscape

Responsibilities

• Lead engagement with a portfolio of facilitators for the organization to advance the organization’s chapters, practice and college communities and working groups applying change, risk and resource management methods.
• Formulate, organize, coordinator and monitor inter-connected projects
• Develop and control deadlines, budgets and activities related to the community focus area
• Engage people to discover, design and build assets (events, PD, PPB, etc.) to advance the health information practice.
• Encourage engagement from audience groups to ensure they feel part of the association and college through different engagement pathways
• Interface with the team to ensure transparency of activities and outcomes to ensure alignment
• Guide the development of assets by identifying trends and opportunities to advance the engagement of our brands.
• Work with the team on engagement structures, meeting schedules and content contribution for professional development plans.
• Provide insight and analytics for organizational planning, including engagement metrics.
• Develop content and context to articulate requirements for focus area projects, initiatives, and tasks.
• Run communities, working groups and advisories as required to help advance the organization’s mission.
• Owner of CHIMA’s Community Platform (Higher Logic), manage relationship with vendor, liaise with health information operations to ensure all CHIMA & College platforms running smoothly together with Higher Logic.
• Oversee community-led content; events (in-person and online) and time-bound projects, etc.

Location

This role requires applicants to reside in Canada, working from a home office.

Diversity

The Organization is pan-Canadian with staff, chapters, and board members from both rural and urban landscapes. Recruitment is based on values—regardless of race, ethnicity, gender, age, religion, or sexual orientation. For applicants with disabilities, accommodations will be made available in all aspects of the selection process.

We are proud of our commitment to lead a diverse group of individuals who bring different perspectives, experiences, and ideas to the health information industry/profession.

To Apply

Please submit cover letter and resume to joinourteam@echima.ca before August 1, 2025.

Subject line of the email to state “Manager of Community Engagement”.

*This role is a maternity leave coverage position and is expected to last for a duration of 12 months.