© CHIMA and CCHIM
How Can We Help?
Type your question and it will search the support centre
Our team is proud to offer a service-oriented environment that supports the health information practice.
We are committed to delivering high-quality products and services that elevate the health information profession, making it more recognized and impactful.
We take pride in offering exceptional service.
Type your question and it will search the support centre
Monday – Friday
11 am – 2 pm ET
Main:
+1-519-438-6700
Toll-free:
+1-888-40-CHIMA (24462)
301-50 Ottawa Street South
Kitchener, Ontario
N2G 3S7
The organization is committed to providing a transparent resolution process for your service needs; your needs are reviewed thoroughly, considering all facts surrounding each case. All service engagements, including escalated complaints, are not anonymous and will be addressed directly with an individual or the organization they represent. The Association and College have implemented a simple resolution process for service questions. Our process leverages a four-step approach to help guide each service request to the appropriate resolution.
Please note that operational response times may vary based on the request, 99% of our service requests are addressed in Step 1 of the process.
Step 1: Let us know
We are here to help. If a person has a question or would like to leave feedback regarding their experience with the Organization, there are many ways to reach out.
Step 2: Engage to clarify
If your concern isn’t resolved satisfactorily, the organization will clarify any information you have provided. We may request additional information and/or conduct an interview where necessary to ensure we understand your concerns.
Step 3: Ask for further review
If a person is unsatisfied with the response or a customer becomes aggressive, the service request can be escalated for review. Focus area leaders will be engaged to understand the situation, context and work to resolve the service request. If you would like to initiate a further review of your service request, please email us your name, member ID (if applicable), contact information, details of your complaint, rationale for the information, and supporting documents (if any) to general@echima.ca.
You may submit a request for further review through our website via the contact us form above.
Step 4: Still not satisfied. Escalate a complaint
If you are still not satisfied with the response, you may file a formal complaint. Upon receipt of an escalated written complaint, your concerns will be acknowledged in writing, and a review of your concerns will begin. The Organization reserves the right to initiate this process should an individual engage in aggressive behavior. At this step, the organization will engage with 3rd party advisors who may respond on the organization’s behalf.
Once the review is completed, you will receive a written response, which will be considered the Organization’s final position.
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