Partner Engagement Coordinator

Location: Remote (Canada)
Position Type: Full Time

When it comes to health care in Canada, health information and quality of care are inextricably linked. Health information professionals transform data into valuable information that has a significant impact on the quality of health care that Canadians receive. Their work also influences operational decisions at health care institutions and informs policy and funding decisions being made across the country.

The Canadian Health Information Management Association and the Canadian College of Health Information Management, together the Organization, are on a mission to advance the health information profession and ensure quality health information along the continuum of care.

About the College
The Canadian College of Health Information Management is a national, not-for-profit corporation that sets the accreditation standards for educational institutions and certification standards for health information professionals in Canada. The College, incorporated in 1972, protects the public interest by governing and regulating the professional practice of more than 4,600 certified health information member registrants. In enhancing its status as a regulatory body, the College advances the professionalization of the health information industry and acknowledgement of its professionals as a key driver of policy, funding, and the care that Canadians receive.

About CHIMA
CHIMA is the national professional association for the health information profession in Canada, representing over 5,800 health information members from coast to coast to coast. It advocates for and monitors trends within the profession, creates networking opportunities, and facilitates continuing education for its members. CHIMA also connects members with employment opportunities at organizations within health care and beyond.

About this role
The Partner Engagement Coordinator provides administrative and operational support to CHIMA’s Partnerships and External Relations portfolio, playing a key role in the successful coordination and execution of partnership, sponsorship, advertising, event, and engagement activities. This position helps ensure commitments to partners, sponsors, subscribers, and other external audiences are delivered efficiently, accurately, and to a high standard, contributing to positive and lasting relationships.

The Partner Engagement Coordinator supports partner engagement, outreach, relationship management, and business development initiatives while maintaining organized processes, accurate records, and timely communications. Working collaboratively across the organization, this role helps ensure partners and other audiences receive exceptional service and value, while supporting the achievement of CHIMA’s strategic priorities and organizational objectives.

The Partner Engagement Coordinator serves in a collaborative support role, proactively monitoring activities and identifying, escalating, and helping resolve issues, risks, or delays as they arise. This role offers opportunities for professional growth and increasing responsibility, making it well-suited for an individual seeking to build a career in partnerships, external relations, and business development within a purpose-driven organization. The successful candidate will demonstrate a commitment to CHIMA’s values, mission, and member-focused approach while contributing to the continued growth and success of the organization.

KEY RESPONSIBILITIES:

Partnership & Sponsorship Coordination

• Coordinate and execute sponsorship, Annual Team Learning Subscriptions (ATLS), and advertising deliverables for the Partnerships & External Relations focus area in accordance with contractual commitments and organizational objectives.
• Support the preparation of proposals, presentations, communications, and other materials related to partnerships and sponsorship opportunities.
• Work collaboratively across the organization to deliver partner and sponsor benefits, including advertising placements, newsletter content, brand recognition opportunities, event participation, promotional campaigns, and other agreed upon deliverables.
• Support and maintain positive relationships with partners and collaborators, contribute to the execution of partner related initiatives, including events and activations.

CHIMA’s ATLS Management

• Manage the renewal process for ATLS from end to end, including outreach, customer service, invoicing coordination, and follow-up communications, ensuring a positive customer experience.
• Monitor subscription activity and identify opportunities to improve retention and engagement.
• Assist with prospect research, email and digital outreach and other engagement activities to support partner and sponsor prospecting, acquisition, stewardship, and retainment.

Administration & Project Support

• Provide administrative support to the Partnerships & External Relations focus area, including scheduling meetings, coordinating and distributing materials, communications, and maintaining accurate documentation.
• Monitor progress, maintain accurate and current information within internal systems including Asana, SharePoint, CRM platforms, Excel and other tools to support tracking of project milestones, deliverables, and timelines, ensuring activities remain on schedule.
• Proactively identify risks, issues, or delays and  communicate with team and vendors to ensure smooth delivery to partners, team members, or other audiences.
• In collaboration with the IT Manager, support the back-end setup and  maintenance of partnership related deliverables, events, promotional codes and coupons.
• Execute the day-to-day administration of the organization’s social media channels, including content preparation, scheduling, publishing, monitoring engagement, responding to routine inquiries, maintaining content calendars, tracking basic performance metrics, and ensuring all content aligns with organizational messaging, brand standards, and communication priorities.
• Communicate with candidates, employers, partners, and other interested parties regarding partnership related programs and activities.

Financial & Operational Support

• Coordinate partner invoicing and billing activities, ensuring accuracy, completeness, and timely processing.
• Work closely with Accounting and Finance to reconcile partnership agreements, invoices, and payment status.
• Assist in tracking and reporting on partnership revenue, forecasts, and other related financial metrics.

Skills and Experience   

• Degree in Business Administration, Marketing, Communications, Public Relations, or another related field
• One to three years’ experience in a coordination, administrative, customer service, business development, marketing, or partnership support role
• Excellent written and verbal communication skills
• Strong customer service orientation and relationship building abilities
• Experience supporting events, sponsorships, customer accounts, or stakeholder relationships
• Strong understanding of administrative processes and records management practices
• Experience using collaboration and project management platforms such as SharePoint, Asana, Microsoft Teams, and similar tools
• Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment with minimal supervision

Assets

• Bilingual in French and English
• Experience in the not-for-profit sector
• Understanding of the health care system in Canada
• Certified health information professional (i.e., CHIM)
• Experience with marketing and communications

Core Qualities & Personal Attributes

• Strong written and verbal communication skills
• Dedication to customer service excellence
• Exhibits attention to detail, is organized, and demonstrates ability to manage time effectively
• Demonstrates commitment to building relationships, collaboration and teamwork
• Ability to take initiative, be accountable, and solution focused
• Displays professionalism and a commitment to the Vision, Mission, and Values of the organization
• Ability to adapt to changing circumstances and receive and provide feedback constructively
• Comfortable working independently with minimal supervision

Working Conditions and Other Requirements: 

• Virtual work environment 

• Open to working flexible hours, as operations require 

• Some travel within Canada

Diversity, Equity, and Inclusion:

The organization is Pan-Canadian with staff, chapters, and board members from both rural and urban landscapes. Recruitment is based on values—regardless of race, ethnicity, gender, age, religion, or sexual orientation. For applicants with disabilities, accommodations will be made available in all aspects of the selection process.

To Apply: 

Please send both a cover letter and resume to joinourteam@echima.ca with the subject line ‘Partner Engagement Coordinator’.