Location: Remote (Canada)
Position Type: Full-Time, Permanent
Reports To: CEO & Registrar

About the Canadian Health Information Management Association (CHIMA)

The Canadian Health Information Management Association (CHIMA) is a national, member-supported not-for-profit organization that represents certified professionals in health information management (HIM). We champion leadership in health data across Canada.

About the Canadian College for Health Information Management (CCHIM)

The Canadian College of Health Information Management is a national, not-for-profit corporation that sets the accreditation standards for educational institutions and certification standards for health information professionals in Canada.

About this role

This role provides oversight over CHIMA’s technology infrastructure and cybersecurity to ensure optimal functioning of its various platforms for positive member experience, streamlined operations and business continuity. The IT Manager will oversee and coordinate the activities of the web developer and external IT/technology vendors to ensure stability of the websites and e-commerce platforms and to facilitate seamless integration with CHIMA’s operational systems. In collaboration with, and through the support of the CEO & Registrar, Sr Director, Partnerships and External Relations and the Director, College, the IT Manager will support the development and oversee the implementation of CHIMA’s technology strategy and manage CHIMA’s technology and cyber risks, and provide support to team members to ensure technology enables their operational needs.  

Key Responsibilities

Ensure stability of CHIMA’s technology platforms 

• Assess operational needs and identify process / technology improvements to improve system performance and promote positive user experience for CHIMA team, members and broader community 

• Optimize integrations between website, ecommerce, accounting and other backend systems 

• Coordinate the work of the web developer to ensure platforms have the necessary functionality 

• Identify and evaluate possible technology solutions for recommendation to management and oversee implementation 

• Oversee projects across all stages, including planning, development, testing, implementation, and evaluation for larger scale technology projects, including but not limited to website redesigns or digital transformations as appropriate to support organizational needs  

Oversee Cybersecurity Maturity to Support Business Continuity 

• Coordinate with external managed services to address day-to-day issues  

• Develop and test business continuity plan related to technology  

• Oversee cyber risk assessment to evaluate system vulnerabilities and make recommendations to management for approach to mitigate on a risk-based approach 

• Undertake initiatives to address priority vulnerabilities 

Manage Team Technology Needs & General Duties 

• Maintain inventory of hardware and licensed software for the team 

• Source out new equipment and apps to support operations  

• Provide technical support as required 

• Forecast technology needs for annual operational budget   

• Other duties as required  

Qualifications 

Skills and Experience 

• 7+ years experience overseeing IT systems and cybersecurity, preferably in a not-for-profit environment 

• Experience facilitating integrations between ecommerce platforms (e.g., WooCommerce), websites / CRMs and accounting software (Quickbooks Online)  

• Experience supervising staff and managing external consultants  

• Project management experience with technology projects  

• Possess understanding of Canadian accessibility legislation as it relates to public-facing platforms 

• Process improvement / project management designations are assets 

• High level of proficiency with:  

• MS O365 (including SharePoint),  

• Zoom and other teleconference technologies 

• WordPress and other website platforms 

Core Qualities & Personal Attributes  

• Strong analytical and problem-solving skills 

• Attention to detail 

• Ability to multi-task in deadline-driven environment 

• Strong written and verbal communication skills (English; French is an asset) 

• Demonstrates positive ethics and professionalism 

• Self-motivated to take initiative and maintain accountability in a fully remote environment  

• Works well independently and as part of a team, possessing diplomacy and tact 

To Apply

Please submit your resume and a cover letter outlining your interest in the role to joinourteam@echima.ca.